Pro Telecoms

Cloud PABX

Cloud PABX ProBizSolutions February 6, 2020
What is a Cloud PABX System?
A Cloud PABX system is a modern, internet-based business phone solution that replaces traditional on-site PBX hardware. It allows your team to make and receive business calls using VoIP-enabled desk phones, smartphones, or laptops, from anywhere with an internet connection. Cloud PABX is ideal for remote teams, hybrid work environments, and businesses looking to cut down on infrastructure costs while staying connected.
Key Benefits of Cloud PABX for Your Business
  • Work from Anywhere - Stay connected with clients and your team remotely.
  • No Physical Hardware Required Everything is hosted in the cloud — no installation hassles.
  • Scalable VoIP Solution Add users and extensions as your business grows.
  • Lower Call and Maintenance Costs - Enjoy affordable local and international call rates with reduced IT support needs.
  • Multi-Device Access - Use your Cloud PABX system on desk phones, mobile phones, or laptops.
With a Cloud PABX system, your business gains a flexible, cost-effective, and professional phone solution that adapts to your needs — whether you’re in the office or working remotely.
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A PABX (Private Automatic Branch Exchange) is a telephone system used within a company that allows internal communication and manages incoming and outgoing calls using one or more external lines.

 

  • PABX/PBX: Traditional systems using analog lines.
  • IP PBX: Uses internet (VoIP) instead of analog lines. More modern, scalable, and feature-rich.

     

 

  • On-site (Analog/Digital) – Installed physically at your premises.
  • Hosted (Cloud-based) – Operates via the internet, hosted offsite.
  • Hybrid – Combines both on-premise and cloud features.

 

  • Professional call handling (hold, transfer, voicemail)
  • Internal extensions without separate lines
  • Cost savings on internal calls
  • Centralized communication
  • Call analytics and recordings (on advanced systems)
  • Analog PABX: No internet required.
  • Cloud or IP PABX: Yes, stable internet is needed for VoIP calling.

Yes. Most PABX providers allow number porting, so you can keep your existing number.

It depends on the system.

  • Basic systems: 2–8 users
  • Mid-size: 8–32 users.
  • Advanced/Enterprise: 100+ users

 

Yes. With Cloud or IP PABX, users can make and receive calls on their mobile phones or laptops from anywhere using a softphone app.

Yes. Most modern systems offer features like:

  • Voicemail to email
  • Call recording
  • Auto-attendant (IVR)
  • Call reporting

 

  • Desk phone: Physical phone connected to the PABX system
  • Softphone: Software-based phone used on a PC, tablet, or mobile device

Yes. Especially IP and Cloud-based PABX systems are highly scalable. You can add more users, lines, and features without major hardware changes.

Depending on the type:

  • IP/Cloud: Internet connection, IP phones, router
  • Analog: PABX box, landlines, analog phones
  • Hybrid: A mix of both

 

Costs vary:

  • Basic plans from R199/month (e.g. ProConnect Flex – prepaid VoIP)
  • Advanced business plans from R499/month (e.g. ProConnect Max – includes router, number, and minutes)
  • Enterprise setups are custom-quoted.
  • Analog PABX: Not affected by internet, but may go down without power backup.
  • Cloud/IP PABX: Requires stable internet and backup power for uninterrupted service. Voicemail fallback and call forwarding can help.

Absolutely. Cloud and hybrid systems allow easy upgrades in extensions, features, and branch connectivity.

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